Stori credit card in Mexico is requested digitally and managed from the Stori app.
The application flow is designed to be simple, with identity checks and a decision shown in the app.
Your approved credit line and card controls are also handled inside the app once you are accepted.
What the Stori Credit Card Is
Stori offers a credit card that you can request through its website or the Stori mobile app.
It promotes a $0 annual fee for its credit card offer on its product page.
Your experience is app-first, meaning key actions like applying, receiving updates, and managing the card happen digitally.
You should treat Stori’s official product pages and PDFs as the source of truth for current terms and charges.
Eligibility and Requirements Before You Apply
Stori states you can apply from the app or the website, so you should start by choosing the channel you will use.
Preparing your documents in advance reduces mistakes during identity and address validation steps.
You should enter your information carefully because inaccurate data can slow or block approval decisions.
If you are unsure about a requirement, check Stori’s official Stori Card page and FAQs before submitting.
Documents you’ll typically be asked to have ready
Stori credit card page lists an INE (valid ID) as a requirement to apply.
The same page also lists a valid proof of address as part of what you need to complete the request.
Stori also references taking a selfie as part of the application requirements in its process description.
Device and app preparation
Stori’s application flow is built around the Stori app, so your phone should be ready to install and use it smoothly.
You should plan to use good lighting for selfie and identity steps, since Stori explicitly reminds applicants about photo conditions.
You should also keep your login secure, because Stori’s own guidance emphasizes protecting your credentials in the app.
Basic eligibility checks to think about
Stori explains that the application is submitted by creating an account and filling in your information in the app or website flow.
Approval timing and the offer you receive can depend on Stori’s evaluation, so you should avoid relying on assumptions about limits.
If you want a realistic view of total borrowing cost, focus on the published CAT and interest rate disclosures for the relevant product.
Step-by-Step How to Apply in the Stori App
Stori’s official steps start with downloading the Stori app and beginning the request inside the app.
You then complete the application fields, using correct personal data to avoid rework or delays.
You can get an approval decision quickly, and you will see your offer in the app if approved.
Once approved, you accept the offer and proceed with the account and card setup inside the platform.
Step 1: Create your account and start the request
You can create an account and submit your request from the app or from the Stori website.
Stori’s credit card page frames this as requesting the card directly in the app with your INE ready.
You should complete every field carefully, since Stori explicitly tells applicants to fill out the application correctly.
Step 2: Complete identity checks and submit your documents
The requirements list includes INE, proof of address, and a selfie, which signals you should be ready for verification steps.
You should take the selfie in a clean environment, because Stori specifically mentions avoiding flash and using natural light.
If anything fails during verification, use the in-app help options or the official support line rather than retrying blindly.
Step 3: Review your offer and accept the credit line
After you submit, you can receive an approval result and then accept your credit line if you are approved.
You should review the offer with the cost disclosures in mind, especially if you plan to carry a balance.
If you do not understand a fee shown in-app, compare it against the published “Costos y comisiones” PDF for your product.
Step 4: Receive, activate, and start using the card
After acceptance, the next steps usually involve receiving the card and activating it through the app tools.
You should immediately set up alerts and basic controls in the app so you can notice unusual charges quickly.
If the physical card is lost or stolen later, cost disclosures show a replacement fee, so report issues promptly.
Costs, Interest Rates, and Fees
Stori’s “Costos y comisiones” document lists, for STORI GREEN CLÁSICA, a CAT promedio ponderado de 97.3% (sin IVA).
In the same disclosure line, it lists a tasa de interés fija promedio ponderada anual of 69.9% (sin IVA) for that product.
Common fees and commissions that can affect your total cost
Stori’s disclosure shows “Comisión Anual $0.00” (sin IVA) for the listed products in the document.
The same PDF lists fees such as “Falta de pago $300 + IVA” for not making at least the minimum payment by the due date.
It also lists card replacement fees like “Reposición de Tarjeta por Robo y/o Extravío $150 + IVA” as a per-event charge.
Paying smart to avoid expensive outcomes
If you carry balances, the published interest rate helps explain why paying more than the minimum matters.
Educational content links higher total cost to interest, fees, and repayment behavior, which is why punctual payment is a key rule.
A simple habit is to set reminders and alerts so you do not accidentally trigger late fees shown in the official disclosures.
Customer Support, Official Address, and Complaint Channels
Stori lists its customer service number as 55 7822 6646 on its official pages.
It also lists a collection (“Cobranza”) number as 55 4440 7586 on the same official contact area.
The address appears under Sevilla 40, Piso 2, Col. Juárez, C.P. 06600, Cuauhtémoc, Ciudad de México.
Final Thoughts
Stori Credit Card can be an option if you want an app-based credit card with a clear digital request process.
Before applying, review the published CAT and interest rate disclosures so you understand what borrowing could cost.
Apply carefully, using the correct data and documents, to reduce delays and prevent verification issues.
Disclaimer: This article is informational and does not provide financial advice, approval guarantees, or personalized credit recommendations. Rates, CAT, fees, and requirements can change by product and period, so always confirm the latest Stori disclosures and official pages before applying. Phone numbers and addresses listed here are taken from Stori’s official pages and published documents, but you should verify them again if you are contacting support later. If you believe you are dealing with fraud or a fake support channel, contact official Stori lines and CONDUSEF directly for guidance.
